We use a weighted delivery system to calculate delivery charges and ensure you pay a fair price, with all deliveries being charged at cost.
The cost of UK mainland delivery and if delivery is free is shown on each product page.
The total delivery cost of more than 1 item and if delivery is free is shown at the checkout stage. You only pay once for delivery and where possible purchases are combined to minimise the delivery cost.
We usually dispatch orders on the next working day and where possible on the same day, if ordered before 3pm.
Orders where delivery is via courier will be booked in the same day if made before 3pm or the next working day if after 3pm and will be dispatched the next working day after that.
If next day delivery is required, please note this is only available for Mon-Fri and excludes weekends.
Purchases made during the weekend will be processed on Monday morning.
On rare occasions an item may not be available and should this occur, we will contact you immediately and issue a refund.
Great care is taken in packing all purchases. All goods are sent in a protective outer and cushioned with air packing, bubble wrap, foam chippings and other materials. Where possible we recycle packaging from our suppliers and local businesses to minimise our impact on the environment and to allow us to charge postage at cost. This is mixed with new packaging we have purchased which we strive to ensure is environmentally friendly. Your purchase will arrive well packed and protected but may be in a crisp or biscuit box.
The majority of parcels will require a signature on delivery. If no one is likely to be available to sign for them it may be an idea to have your purchase sent to a works or neighbours address or local store but please note once delivered to the address requested and signed for where required, responsibility for the parcel passes to you.
Please note we may ask for extra proof of identity or your address. This is to safeguard you and us against online fraud. Our card processing providers perform rigorous security checks and may sometimes require additional confirmation of identity and address.
Most orders will arrive within the stated time but delivery times may occasionally take longer especially at peak times such as Christmas and allowance should be made for this. We cannot be held responsible for delays caused by Royal Mail or our couriers but will assist where possible.
We will happily ship the majority of our range abroad. Further information about overseas deliveries can be found in separate sections on this page.
Payments from overseas customers will be processed in GBP Sterling and the receipt will also show GBP Sterling prices. Your card issuer will charge you the Currency Exchange Rate in use that day and this will be shown on your statement. Any refunds made will also be in GBP Sterling using the Currency Exchange Rate in use that day meaning that your refund may differ slightly from the original payment. We accept no responsibility or liability for this.
UK Mainland delivery
We use Royal Mail and either City Link or Yodel for delivery within the UK. Orders under £50.00 cost from £3.65 to £6.50 for UK mainland delivery, depending on weight. Delivery is usually within 1-2 working days of dispatch. A £2.20 economy delivery that takes 3-5 days is available for some items. Guaranteed next working day delivery for £9.00 is also available in most cases.
UK mainland delivery is free for orders over £50 with delivery within 1-2 days of dispatch. Guaranteed next working day delivery is also usually available for an extra £2.50.
UK Highlands, Islands, Northern Ireland and Channel Islands
Deliveries for orders under £50.00 may cost more compared to mainland delivery depending on weight and will be advised at the time of checkout.
Orders over £50.00 qualify for free delivery if under 2kg and will be sent at a subsidised cost if above this weight. The cost will be advised during checkout.
We use Royal Mail and couriers for European orders with delivery taking 3-5 days to Western Europe and 5-7 days to Eastern Europe. All goods are sent fully insured and require a signature on delivery.
Delivery to most European countries is available and can be selected during checkout. The cost for your chosen country will then be shown.
Should the country you require delivery to not be shown, please email or telephone us on +44 (0)1263 713331 for a delivery price.
Royal Mail and couriers are used for international orders with delivery usually taking 4-14 days depending on location. All goods are sent fully insured and require a signature on delivery.
Delivery to your chosen country can be selected during checkout and the relevant shipping price for the products in your basket will then be displayed based on their weight and size.
If the country you require delivery to is not shown please email or telephone us on +44 (0)1263 713331 for an accurate shipping quote.
Purchases for customers outside the EU are tax free. Please note however that you are responsible for any duties which may be payable upon the arrival of your goods in your country.
We reserve the right to make an additional charge for particularly bulky or heavy parcels that result in an additional delivery cost.
If goods are returned to us due to an incorrect/incomplete address or have not being collected from a local Post Office or courier depot, the customer will be liable for the cost of sending them again. If the transaction is subsequently cancelled, any postage amount paid will be deducted from the amount refunded.
Lost in transit
On rare occasions goods may be lost in transit. Should this happen we will replace them providing a replacement is in stock. A refund will be given if no replacement is available or the goods are no longer required.
For a delivery to be classed as lost a reasonable amount of time must have passed. For goods sent by Royal Mail this is 16 days. Consequently we cannot replace or refund an item until 16 days have passed since posting. We will of course attempt to trace and resolve any delayed deliveries in the meanwhile.
Royal Mail and the couriers we use take goods lost in transit seriously. If an item is lost, there will be an investigation with the recipient usually being contacted as part of this. If the loss is regarded as suspicious, it is possible the police may be involved.