If for any reason you are not satisfied with your goods and wish to return them please email or call us on 01263 713331. You may return purchases within 14 days of delivery provided:
We are under no obligation to accept returns and provide refunds for goods that do not meet our criteria.
Orders placed from the 24 November - 24 December are subject to an extended return period and can be returned up until 10 January.
Damaged or defective goods
Should goods be damaged or defective on delivery we will replace them or issue a full refund subject to:-
We will not replace or refund goods where we believe any damage has occurred after delivery or if any defect appears to have been caused by misuse, improper handling or incorrect assembly.
Please observe the following:-
We will provide a full refund, excluding any original delivery charge*, via the payment method used as soon as possible after goods are returned, providing they meet our Returns and Damaged or Defective Goods terms.
*If you have notified us in writing within 7 days of receiving your goods of your intention to return them and they meet our Returns and Damaged or Defective Goods terms, we will also refund any original delivery charge.
If we have accepted a product was damaged on delivery or is defective, we will also refund any original delivery charge.
Return postage refunds
If goods have been confirmed as defective or damaged on delivery, we will reimburse any reasonable return postage costs, up to a maximum of £10. Return postage costs over £10 must be agreed to by ourselves prior to sending.
Goods returned for any other reason, such as a change of mind, will be at the buyer’s expense.
Returned goods that do not meet our returns conditions and damaged or defective terms will not be refunded or exchanged:
Any fraudulent or dishonest returns such as different goods or returns with items missing from what we sent may be reported to the police.
This returns policy does not affect your statutory rights.