In response to the Coronavirus and following the recently announced Government measures, we will now only be dispatching orders on Monday, Wednesday and Friday. We have taken this course of action to enable staff to stay at home as much as possible while also enabling us to continue to supply orders placed.
Also please note that Royal Mail are taking approximately a week to deliver some 2nd class parcels.
We apologise for any inconvenience this may cause but hope that you understand and appreciate our reasons for making this change.
Free UK Delivery On Orders Over £50
Free UK Delivery on Orders Over £50 applies to Mon-Fri mainland delivery only.
UK Highlands, Islands, Northern Ireland, Channel Islands and Remote Areas
Orders over £50.00 qualify for free delivery if under 2kg and are sent by Royal Mail. Orders over 2kg or under 2kg, but you require to be delivered by courier, will be sent at cost which will be advised during checkout. Orders over £150.00 will be sent for free.
Order By 2pm For Same Day Dispatch*
UK Orders placed by 2pm Mon - Fri will be dispatched the same day. Orders placed after 2pm will be dispatched the next working day.
Orders placed after 2pm Fri will be dispatched the following Monday (unless a bank holiday).
*Occasionally there may be a one day delay in dispatching your order during peak periods such as following payday weekends, Bank holidays, Black Friday, December / Christmas and New Years Day.
Next day delivery by 12pm
Orders that you required to be delivered by 12pm the next working day must be placed by 2pm Mon - Thur and next day courier delivery by 12pm chosen.
Saturday and Sunday Delivery
Saturday and Sunday delivery by DPD is available to any UK mainland address for orders placed by 2pm Friday at a cost of £9.00 for orders under £50.00. Orders over £50 with free delivery are subject to a small surcharge.
If you require delivery on either of these days, please select Saturday or Sunday Courier Delivery during checkout.
Regrettably, this service is not available for the Highlands, Islands, Channel Islands or Northern Ireland.
Please note we do not work bank holidays. Orders placed on a bank holiday, or after 2pm on a working day before a bank holiday, will be dispatched the next working day Mon-Fri.
We use a weighted delivery system to calculate delivery charges and ensure you pay a fair price, with all deliveries being charged at cost.
The cost of UK mainland delivery and if delivery is free is shown on each product page.
The total delivery cost of more than 1 item and if delivery is free is shown at the checkout stage. You only pay once for delivery and where possible purchases are combined to minimise the delivery cost.
We aim to dispatch orders on the same working day if ordered before 2pm, or alternatively on the next working day if ordered after 2pm.
If next day delivery is required, please note this is only available for Mon-Fri and excludes weekends unless Saturday or Sunday delivery is chosen during checkout
Purchases made during the weekend will be processed on Monday morning.
On rare occasions an item may not be available and should this occur, we will contact you immediately and issue a refund.
Great care is taken in packing all purchases. All goods are sent in a protective outer and cushioned with air packing, bubble wrap, foam chippings and other materials. Where possible we recycle packaging from our suppliers and local businesses to minimise our impact on the environment and to allow us to charge postage at cost. This is mixed with new packaging we have purchased which we strive to ensure is environmentally friendly. Your purchase will arrive well packed and protected but may be in a previously used box.
The majority of parcels will require a signature on delivery. If no one is likely to be available to sign for them it may be an idea to have your purchase sent to a works or neighbours address or local store but please note once delivered to the address requested and signed for where required, responsibility for the parcel passes to you.
Please note we may ask for extra proof of identity or your address. This is to safeguard you and us against online fraud. Our card processing providers perform rigorous security checks and may sometimes require additional confirmation of identity and address.
Most orders will arrive within the stated time but delivery times may occasionally take longer especially at peak times such as Christmas and allowance should be made for this. We cannot be held responsible for delays caused by Royal Mail or our couriers but will assist where possible.
UK Mainland delivery
We use Royal Mail and DPD for delivery within the UK. Orders under £50.00 cost from £2.00 to £5.95 for standard UK mainland delivery, depending on weight and the delivery option chosen. Orders are usually delivered to UK mainland addresses within 1-3 working days of dispatch, unless next day courier or Royal Mail Special delivery has been chosen.
UK mainland delivery is free for orders over £50.
We use Royal Mail and couriers for European orders with delivery taking 3-5 days to Western Europe and 5-7 days to Eastern Europe. All goods are sent fully insured and require a signature on delivery.
Delivery to most European countries is available and can be selected during checkout. The cost for your chosen country will then be shown.
Should the country you require delivery to not be shown, please email or telephone us on +44 (0)1603 559250 for a delivery price.
Royal Mail and couriers are used for international orders with delivery usually taking 4-14 days depending on location. All goods are sent fully insured and require a signature on delivery.
Delivery to your chosen country can be selected during checkout and the relevant shipping price for the products in your basket will then be displayed based on their weight and size.
If the country you require delivery to is not shown please email or telephone us on +44 (0)1603 559250 for an accurate shipping quote.
Purchases for customers outside the EU are tax free. Please note however that you are responsible for any duties which may be payable upon the arrival of your goods in your country.
Payments from overseas customers will be processed in GBP Sterling and the receipt will also show GBP Sterling prices. Your card issuer will charge you the Currency Exchange Rate in use that day and this will be shown on your statement. Any refunds made will also be in GBP Sterling using the Currency Exchange Rate in use that day meaning that your refund may differ slightly from the original payment. We accept no responsibility or liability for this.
Regrettably there are some items we currently are unable to ship internationally due to the likelihood of them being damaged in transit or because they are not suitable for use in some countries. Should this be the case, we will notify you and issue a refund.
We reserve the right to make an additional charge for particularly bulky or heavy parcels that result in an additional delivery cost.
Incorrect or incomplete addresses
Please note it is your responsibility to ensure you enter your address correctly and completely during checkout. Regrettably we are unable to check addresses to ensure they are as they should be and we are not liable for any inconvenience or disappointment caused by delays in delivery or due to items being returned to us because they cannot be delivered.
If goods are returned to us due to an incorrect/incomplete address, not being collected from a local Post Office or courier depot, or due to any customs duty not being paid the customer will be liable for the cost of sending them again. If this is not acceptable, the order will be cancelled and a refund issued less any delivery cost.
Lost in transit
On rare occasions goods may be lost in transit. Should this happen we will replace them providing a replacement is in stock. A refund will be given if no replacement is available or the goods are no longer required.
For a delivery to be classed as lost a reasonable amount of time must have passed. For goods sent by Royal Mail this is 10 working days. Consequently we cannot replace or refund an item until 10 working days have passed since posting. We will of course attempt to trace and resolve any delayed deliveries in the meanwhile.
Royal Mail and the couriers we use take goods lost in transit seriously. If an item is lost, there will be an investigation with the recipient usually being contacted as part of this. If the loss is regarded as suspicious, it is possible the police may be involved.