Privacy Policy

This privacy policy explains what information we collect, how it is used and how we protect any information you give Hurn&Hurn when you use this website:

We are committed to ensuring your privacy is protected and assure you any information collected will be used in accordance with this privacy statement. Hurn&Hurn may change this policy from time to time. Any changes will be found on this page. This policy is effective from 1Dec 2015.

The information we collect

We collect personal information when you email us, register your details, place an order, buy a gift voucher or sign up to receive updates.

We collect:

  • Your name
  • Email address
  • Home address
  • Delivery address
  • Date of birth
  • Telephone number
  • Credit or debit card details

The content of emails received

We only collect the personal information necessary for business purposes. We do not collect any sensitive personal information in line with the Data Protection Act 1998. Information will only be held for as long as it is required for the purpose it was collected.

Cookies

We automatically collect information such as your browser IP address from which you access our site and monitor browsing and buying habits. For example, time spent on our site, which pages are visited and whether a purchase is made. Cookies are used to enable this.

A cookie is a small file which is added to your computer’s hard drive, if permission is given to do so. Cookies analyse web traffic, let you know when you visit a particular site and allow sites to respond to you as an individual. A cookie does not contain personally identifiable information, give us any access to your computer or any information about you, other than any data you choose to share with us. You can choose to refuse cookies. Most browsers automatically enable cookies, but you can usually modify your browser settings to refuse cookies although this may prevent full access of to all of our website features.

How we use your information

Information collected is used to:

  • Enable use of our website
  • Provide information required
  • Process and fulfil your order
  • Take payment
  • Arrange delivery through Royal Mail or courier companies
  • Communicate delivery information and inform you of any delays or queries
  • Resolve problems should they occur
  • For authentication or identity checks
  • Detect and prevent fraud
  • Review and improve our products and services
  • Send marketing communications, if subscribed, about new products, offers or other informationwe believe may be of interest.

Protecting your information

We are committed to ensuring the information collected is secure:

  • Suitable electronic, physical and managerial procedures have been put in place to prevent unauthorised access or disclosure.
  • Information provided is stored on secure servers.
  • All financial transactions are handled through our payment services providers, Sagepay and PayPal who use the latest most secure technology.
  • We do not hold a copy of any debit or credit card information.
  • When you place an order, make payment or access your account, we use Secured Socket Layer(SSL) encryption, which encrypts your information before it is sent to us to protect it from unauthorised access. You are responsible for keeping your password and user details confidential.

Controlling your information

You can choose to restrict the collection or use of your personal information. Simply indicate, when asked, that you do not want your personal information to be used for direct marketing purposes. If you have previously agreed to us using your personal information for direct marketing and have changed your mind, you may amend this by writing to or emailing us.

Third parties

We will not sell, lease or distribute your personal information to third parties without your permission unless required by law to do so. We may disclose your personal information in connection with any legal proceedings or for the purpose of fraud prevention.

Links to external websites

Our website may contain links allowing you to visit other websites. However, you should note that we do not have any control over these other sites. If a link is used, such websites are not governed by this privacy policy and we cannot be held responsible for the privacy and protection of information you provide while visiting these sites.

Updating information

If any personal information we hold about you needs to be corrected or updated, please let us know. Information requests You may request details of personal information we hold about you under the Data Protection Act 1998 by writing to us. Evidence of your identity will be required(a certified photocopy of your passport or driving licence plus an original copy of a recent utility bill).