Damaged , defective or incomplete orders
Goods received should be checked for damage, defects and shortages as soon as received and any problems notified to us within 7 days.
Should goods be damaged, defective or incomplete on delivery we will send the missing items, replace them or issue a full refund subject to:-
We will not replace or refund goods where we believe any damage has occurred after delivery or if any defect appears to have been caused by misuse, improper handling or incorrect assembly.
We will cover the cost of returning items we agree were delivered damaged or are defective by sending a pre-paid returns label, arranging collection or refunding reasonable return postage costs, up to a maximum of £10. Return postage costs over £10 must be agreed to by ourselves prior to sending.
Should an item be defective but has also suffered damage believed to have happened after delivery, it will only be eligble for replacement or a full refund if the defect means the product is non operational / not fit for purpose. Defects such as cosmetic blemishes do not count, but will be eligible for a part refund.
If for any reason you wish to return part or all of your order, please log into your account (if you have created a full account with a password) and submit a return request or simply return the item(s) with a copy of your invoice and note about why they are being returned.
You may return purchases within 30 days of delivery provided:
We are under no obligation to accept returns and provide refunds for goods that do not meet these terms.
Orders placed from the 1 November - 24 December are subject to an extended return period and can be returned up until 24 January
Please observe the following:-
We will provide a full refund, excluding any original delivery charge*, via the payment method used as soon as possible after goods are returned, providing they meet our Returns and Damaged or Defective Goods terms.
*If you have notified us in writing within 14 days of receiving your goods of your intention to return them and they meet our Returns and Damaged or Defective Goods terms, we will also refund any original delivery charge.
If we have accepted that a product was damaged on delivery or is defective, we will also refund any original delivery charge.
Return postage refunds
Unless damaged or defective, goods returned for any other reason, such as a change of mind, will be at the buyer’s expense.
Returned goods that do not meet our returns conditions and damaged or defective terms will not be refunded or exchanged:
Any fraudulent or dishonest returns such as different goods or returns with items missing from what we sent may be reported to the police.
This returns policy does not affect your statutory rights.