Terms & Conditions

The use of our website and the sale and purchase of goods from it are governed by our Terms and Conditions. It is recommended that you read these. By placing an order, we will assume that you have read and fully understood them. If you have any queries, please email us at sales@hurnandhurn.com or call us on 01603 559250. In the following Terms and Conditions: ‘’we ‘’ and ‘’us’’ and “our”refers to Hurn&Hurn and ‘’you ‘’ or “your” refers to the person using this website.

1. Use of the website
   • By using the website you confirm that you are 16 years old or over or if you are under 16 then you are using it with the consent of a parent or guardian.
   • You are permitted to use our website for your own purposesand to print and download material, provided that you do not modify or republish any content.
   • The copyright and other intellectual property rights for all material on this site are owned by us or our licensors and must not be reproduced without our consent.
2. Conduct
   • You must not use our website in any way that causes or is likely to cause access to be interrupted, damaged or impaired in any way.
   • You understand it is you and not us who is responsible for all electronic communications and consent sent from your computer to us and that you must use the website for lawful purposes only.
   • You must not use the website for fraudulent reasons or in connection with any criminal offence or other unlawful activity.
3. Access to the website
   • We will do our best to ensure that the availability of our website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the internet, this cannot be guaranteed. Occasionally your access to the website may be suspended or restricted to allow for repairs, maintenance or the introduction of new features or services. We will attempt to minimise the frequency and duration of any such suspension or restrictions. We are not liable if the website is unavailable for any period of time.
   • We reserve the right to terminate the website or parts of it or remove any products or services without prior warning.
   • We cannot guarantee the website is free from computer viruses. It is your responsibility to take precautions in this respect.
4. Privacy
   • You acknowledge and agree to be bound by the terms of our privacy policy which is shown on a separate page.
5. Products
   • All products are subject to availability which is subject to change.
   • Colours are reproduced as accurately as the electronic process allows.
   • Products may be subject to minor variations in dimensions, specification or appearance from those shown or stated.
   • We do try to ensure our website is as accurate as possible. However, we cannot be held responsible for any inaccuracies, omissions or errors.
6. Pricing
   • All prices include VAT at the prevailing rate.
   • Delivery charges will be added to the total price of the goods where applicable.
   • Prices are subject to change without notice.
   • If, by mistake, we under price an item, we will not be liable to supply that item to you at the stated price, provided that we notify you of the error. In those circumstances, we will inform you of the correct price so you can decide if or not you wish to order the item at that price.
   • Buyers from outside the EU will not pay VAT.
7. Payment
   • Payment can be made by any major credit or debit card, through PayPal or with Hurn&Hurn gift vouchers.
   • We do not accept cheques.
   • Payment will be debited and cleared from your account before goods are dispatched.
   • All credit/debit card holders are subject to validation checks and authorisation by the card issuer.
8. Promotional Codes
   • We reserve the right to suspend or cancel a promotion at any given time without notice.
   • Discount codes cannot be used in conjunction with any other offer or promotion.
   • Only one promotional code can be used per order.
   • Promotional voucher redeemable value is £0.000000000.
   • The usual website Terms and Conditions still apply to all orders.
   • Discount and Promotional codes with limited uses are applied per household.
   • Promotional codes are not applicable in our showroom.
   • Large or heavy products that need specialist handling by our couriers are excluded from all offers.
9. Placing your order
   • After placing an order online we will email you confirming your order as soon as possible.
   • This email will confirm what you have ordered and the price. This is not an order acceptance from us.
   • While every effort is made to ensure stock availability shown on our site is correct, there may be occasions when we are out of stock. In the unlikely event items you have ordered are unavailable, we will notify you as soon as possible.
   • By placing an order with us, you are confirming all the information you have provided is true and accurate and that you are authorised to use the card on which payment was made.
   • We do not have to accept your order and reserve the right to refuse or cancel any order once it has been placed. This may be done for example if:-
     1. Your payment is not authorised, has been marked as fraudulent or potentially fraudulent by the payment system.
     2. There is an error on the website regarding the price or description of a product.
     3. The items ordered are no longer in stock or available.
     4. We tried contacting you regarding your order and have not heard back from you within a reasonable period of time.
10. Order acceptance
    • Acceptance of your order will be confirmed by its despatch and sending of a despatch confirmation email. This marks the start of a contract between us and you and our obligation to complete it.
11. Cancelling an order placed
    • After placing your order if you wish to cancel you can do so at any time prior to it being dispatched. Should you want to cancel an order you will need to contact us as soon as possible via the telephone on 01603 559250 or email. You will need to quote your order number and confirm your name and address.
    • If your order has already been dispatched before you contact us, then you will be unable to cancel it and will have to return it for a refund (subject to our Returns Policy)
12. Title
    • Title to any product ordered will pass to you once we have received payment in full and confirmed the dispatch of your order.
13. Delivery
    • Any time or date given for delivery is an estimate only.
    • Orders placed after 2pm Mon - Fri wil be dispatched the next working day.
    • We aim to dispatch goods promptly and ensure they arrive within the stated time but cannot be held responsible for any delays beyond our control. If we become aware of a delay we shall inform you via email or telephone as soon as possible.
    • It is your responsibility to ensure addresses given are accurate and complete but if made aware of an issue we will do what we can to assist.
    • Once dispatched all orders are fully insured until they have been delivered and signed for where required. As soon as your order has been delivered, you are responsible for it.
    • Delivery is deemed to have taken place when an order has been delivered to your nominated address or left in a nominated safe place.
    • Goods received should be checked for damage, defects and shortages as soon as received and any problems notified to us within 7 days.
    •  We require proof of any damage via emailed images or the return of damaged goods.
    • For a delivery to be classed as lost a reasonable amount of time must have passed. For goods sent by Royal Mail this is 10 working days.
    • Please see our delivery details page for full details, which form part of these terms and conditions.
14. Overseas Deliveries
    • Overseas orders may be subject to import duties and taxes. Any such charges are your responsibility.
    • You must observe and comply with all applicable regulations to purchase and import goods from our site. We accept no liability in respect of the export and import of the goods you purchase.
15. Returns, replacement of missing items and refunds
    • We hope that you will be satisfied with your purchase but you can return your order within 30 days for a refund subject to our returns policy, which can be found on our Returns, Replacements & Refunds page and forms part of these terms.
    • Any refund you are entitled to will usually be refunded using the same method used to pay for your purchase. We will process the refund due as soon as possible and within 14 days.
    • We do not sell products on a trial basis.
    • Where a refund has been requested due to non delivery, we will only issue a refund once the order is classed as lost by the courier delivering which is 10 working days for Royal Mail and 5-7 working days for DPD.
    • For terms and conditions regarding claims for missing items, please also see our Returns, Replacements & Refunds page, which also form part of these terms and conditions.
16. Payment disputes
    • If you dispute any payment made to us, you must contact us immediately and provide full details. If you submit an unjustified charge-back, you will be liable to pay within 14 days following the date of the charge-back an amount equal to the charge-back and all third party expenses incurred by us (including any charges made by our or your bank, payment processor or card issuer, legal fees and debt collection fees). You will also be liable to pay a £50 administration fee.
    • If you fail to recognise or remember a payment to us and make a charge-back as a result, this will constitute an unjustified charge-back.
17. Warranties
    • All goods supplied by us are warranted to be generally free from defects in workmanship and materials and are fit for the purpose they would normally be used for.
    • Any warranties or guarantees given are those provided by the manufacturer.
18. Liability
    • We shall under no circumstances be liable for any consequential or indirect loss or damage experienced as a result of our website or the goods and services supplied by it except as required by law.
    • Our liability to the buyer shall at no time exceed the cost of the goods supplied / amount paid. We shall be under no liability for any loss or damage whether direct or indirect.
    • We are still liable for:
      1. Loss, damage, death, or personal injury resulting from our negligence.
      2. The quality of the products and services we provide.
      3. Fraudulent misrepresentation.
19. Force majeure
    • Where in spite of reasonable efforts we are unable to meet our obligation due to force majeure, these obligations will be suspended and we shall not be deemed to be in breach of contract.
    • Force majeure means anything beyond our reasonable control, including but not limited to power failure, breakdown of systems, fires, floods, civil riots, terrorist attacks, wars, government regulations or any disaster or industrial dispute and the unavailability of raw materials, components, etc.
    • If we are unable to meet our obligations due to a force majeure event and are able to notify you, we will do so as soon as possible.
20. General information
    • We reserve the right to change our Terms and Conditions as necessary. Should we do so the updated Terms and Conditions will be shown on this page.
    • These Terms and Conditions are governed exclusively by English law and subject to the exclusive jurisdiction of the English courts.
    • If any part of our Terms and Conditions is found to be invalid by law, the rest of the Terms and Conditions will remain valid and in operation.
    • Nothing in these Terms and Conditions affects your statutory rights as a consumer.

These terms and conditions were updated 10 April 2019.